Privacy Policy


When the Customer registers on the Website, ZOË  by Zornitsa collects personal information (personal data, e-mail address, gender, etc.) via the registration form in order to offer him/her/it accessible services in the reserved access areas of ZOË  by Zornitsa. The filling in of personal information concerning him is essential for the processing and delivery of his/her/its orders.

The order process on the Website requires the creation of a Customer account in which his/her/its information is stored and protected by a password chosen by the Customer. This information is strictly confidential and intended for ZOË  by Zornitsa exclusively.  

In this respect ZOË  by Zornitsa notably undertakes to: (i) guarantee the confidentiality of data of a personal nature processed in the framework hereof by implementing the appropriate security measures in its field of activity, (ii) ensure that the persons authorised to process the data of a personal nature in virtue hereof undertake to respect the confidentiality or are subject to an appropriate legal obligation of confidentiality and receive the necessary training regarding protection of data of a personal nature, and (iii) that its potential subcontractors respect the legal obligations on behalf of and according to the instructions of ZOË  by Zornitsa.

The Customer shall at all times have a right of access, amendment, rectification and deletion of his/her/its data. To exercise this right, he/she/it may present a request to ZOË  by Zornitsa by e-mail to the address  or by letter to the following address: ZOË – 41 Milin kamuk Str. – 1618 Sofia,Bulgaria.

Subject to validation by an “opt-in” of the Customer, personal information (personal data, e-mail address, gender, etc.…) can also be used by ZOË  by Zornitsa and/or its partners for marketing purposes like the sending of newsletters or requests.

The Website uses cookies in order to best satisfy and customise the Customer’s requirements. The purpose of the cookie is to indicate that you have visited the Website.

The personal data management policy of ZOË  by Zornitsa can be accessed on the Website.


Intellectual property

All documents, information, texts, graphs, images, photographs or any other content published on the Website are the exclusive property of ZOË  by Zornitsa. Consequently, they may not be reproduced, exploited or used for any purpose whatsoever, without the express authorization of the publication manager.

ZOË by Zornitsa is the owner of all the intellectual property (with the exception of authors’ moral rights) pertaining to Products and distinctive trademarks and signs under which the Products are marketed.

The Customer acknowledges without reservations the intellectual property rights of ZOË by Zornitsa and undertakes not to infringe them in any manner howsoever. More specifically, the Customer expressly undertakes not to manufacture, sell, provide a licence or market in any manner howsoever, directly or through a third party, for its benefit or the benefit of a third party, the Products, imitations or reproductions of the Products or the intellectual property rights pertaining to the Products and trademarks belonging to ZOË by Zornitsa .


Force majeure

"Force majeure" means all external unforeseeable and unavoidable circumstances, beyond the reasonable control of the party which is suffering a force majeure case.

In the situation where ZOË by Zornitsa  is prevented or delayed by a force majeure case in honouring its commitments, ZOË by Zornitsa  undertakes to inform the Customer within 96 hours by specifying the exact elements constituting the force majeure, the reasonably foreseeable period of delay or prevention. ZOË by Zornitsa  shall then be exempt from the liability in connection with the non-performance or delay in performance of its obligations but undertakes to use its best efforts to resume full performance without further delay. In such a case of force majeure, ZOË by Zornitsa may exercise its discretionary right to terminate the order or any part thereof, without being held liable, except however that ZOË by Zornitsa  shall be responsible to reimburse the Customer for any amounts already paid. In no event shall the Customer invoke a case of force majeure to release himself/herself/itself even temporarily from an obligation to pay a sum of money.