Shipping information

 

 

 

Free shipping

 

 

 

ZOË offers free standard delivery on orders above 400 €. Please note that free shipping will be applied to your order at checkout.

 

UPS Standard (10 Eur)

UPS Express (20 Eur)

Europe

3—7 business days

1—5 business days

World

3—10 business days

2—6 business days

 

Delivery times are provided as guidelines only. Kindly note that delivery to rural addresses can result in longer delivery times.

Orders placed before 2:00 PM will be shipped the same day. During the sale period, the large amount of order can result in longer delivery times.

All orders are shipped with UPS and requires a signature upon delivery. UPS usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

Taxes and duties

 

The prices of products are expressed in Euros inclusive of taxes but excluding customs duties.

The Prices of Products are expressed in Euros, inclusive of taxes and excluding customs duties, for orders outside of the EU that shall be borne by the Customer.

For orders outside of the EU:

All applicable duties shall be borne by the customer. Unfortunately, we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.

ZOË cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.

 

 

 

 

Important information

Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs delays. We are unable to deliver to post office boxes. All orders are fully traceable through UPS.com 

 

 

 

First-Time Order Policy

 

For safety reasons, ZOË reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

 

Insurance

 

ZOË ensures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by ZOË.

Order status

 

All orders are shipped with UPS and are fully traceable on their website. You can always contact them if you have questions regarding your shipment.

Alternatively, you can refer to the customercarezornitsabaeva@gmail.com

 

 

 

 

 

 

 

ZOË has a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.

Any claim regarding the delivery of Product(s) must be submitted in 7 working days following receipt of the Product(s). They must be sent in their original condition (packaging, accessories, tag, etc.), using the documents provided in the parcel. If you need any further information, you can send an email to customercarezornitsabaeva@gmail.com.

The Product(s) must be returned to the following address ZOË41 Milin kamuk Str. – 1618 Sofia/Bulgaria

Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are borne by the sender.

In order for the customer service to accept the return, the Product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice.

The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties.

ZOË cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.

On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.

 

Should you be interested in a different size, colour or style, please return your item/s to us and simply purchase the new piece separately at our website.

 

 Refunds

If the complete order is returned the refund will include standard delivery costs from ZOË to you. For that purpose, Customer shall insert the delivery invoice indicating the parcel tracking number into the return parcel. ZOË shall reimburse the Customer for the sums paid by the same and corresponding to the acquisition of the returned Products (therefore excluding potential customs duties), within a maximum period of 7 days by bank transfer into the account used with the credit card bearing the Customer’s name.

Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

 

 

Important information

 

  • Items must be returned to us in perfect condition accompanied by the return information label.
  • Make sure all products are exactly as you received them, with tag and seal still attached.
  • All shoes must be tried on a carpeted surface until you have decided to keep them.
  • All products that come in their own box, including but not limited to shoes and accessories, must be returned in their original, undamaged box as this is considered part of the product.
  • Please make sure to return tall products that come in their own box inside another solid carton box to not damage the original packaging.
  • Please send the package to:

ZOË

 

 

 

 

Sofia, Bulgaria-

Lozenets, Milin kamuk 41 Str.

 

 

+00359878687816

 

Our regular online return and exchange policy as described above applies during sale periods.